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license_error_codes [2016/09/22 02:35] (current)
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 +===== License Error Codes =====
 +
 +This document lists the error codes related to license key. Use this list to help trouble shooting the problem.
 +
 +  * 100: un-registered license
 +    * Is this new license key recently issued? If so, report this issue to //​TestOptimal//​ [[http://​testoptimal.com/​support/​| support]].
 +  * 101: unable to contact license server
 +    * Is your computer connected to internet?
 +    * Is your computer behind firewall? If so, please check //​firewall//​ setting to ensure http://​testoptimal.com//​ is not blocked.
 +  * 102: bad packet returned from license server
 +    * Is your computer connected to internet through a [[http://​en.wikipedia.org/​wiki/​Proxy_server| Proxy Server]]? If so, you will need to [[http://​testoptimal.com/​doku/​doku.php?​id=proxy_server_setup | configure proxy server]] in //​TestOptimal//​. ​
 +  * 103: license host/port mismatch (license already used on another host/port
 +    * Are you running TestOptimal on a different machine? //​TestOptimal//​ licenses are locked to a specific computer except //Float// licenses. ​ To move move //​TestOptimal//​ installation to another computer, contact //​TestOptimal//​.
 +  * 104: license has been cancelled or traded-in
 +  * 105: license not authorized to run current release (no maint)
 +  * 106: bad packet returned from license server that describes the license maintenance days
 +  * 107: bad license key pieces
 +  * 108: bad license key, no email
 +  * 109: svr mgr error in returning a valid license
 +  * 110: error calling svr mgr
 +  * 111: unable to validate license
 +  * 112: failed to validate license
 +  * 113: missing license key 2
 +  * 114: float license can only be used on SvrMgr
 +  * 115: SvrMgr unable to find an available float license
 +  * 117: encountered bad data structure during license validation
 +  * 118: license instance limit exceeded
 +
  
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